Privacy Policy

Scope

This notice explains how AccuMed BPO collects and uses information through accumedbpo.com, our contact and marketing activities, and our authenticated portals. It does not replace the terms of a client service agreement or Business Associate Agreement (BAA).

Information collected on our marketing site

When you visit the public site, request information, or contact us, we may collect the information you provide, such as your name, work email address, phone number, organization, role, and message. We also collect limited technical information such as IP address, browser and device type, referring page, and pages visited.

Please do not submit patient information, medical records, or other protected health information (PHI) through public forms, chat, or email unless we have specifically provided a secure method for that purpose.

Information collected through portals

Our authenticated portals may collect account credentials, user profile and organization information, access and security logs, and information submitted or generated while using the portal. Portal data is used to provide, secure, support, and improve the applicable service, and to meet contractual and legal obligations.

PHI in client engagements

AccuMed BPO may handle PHI only when providing services to a healthcare provider or other covered entity under an applicable client agreement and BAA. In those engagements, PHI is handled as required by the BAA and applicable law; this marketing-site notice is not a patient notice of privacy practices.

How we use and share information

We use information to respond to inquiries, provide and support services and portals, communicate about our services, maintain security, improve our site and operations, and comply with legal obligations. We do not sell personal information. We may share information with service providers acting on our behalf, professional advisers, or government authorities when required by law, and in connection with a business transaction, subject to appropriate safeguards.

Security and retention

We use reasonable administrative, technical, and organizational safeguards appropriate to the information and service involved. No internet transmission or system is completely secure. We retain information for as long as needed for the purposes described here, to meet contractual or legal requirements, and to resolve disputes.

Cookies

We use essential cookies and similar technologies needed for site functionality and may use analytics technologies to understand site use. You can control cookies through your browser settings; blocking some cookies may affect site functionality. This section is our cookie notice.

Your choices and requests

You may ask us to update or remove marketing contact information, or ask questions about our data practices, by using the contact details below. We will respond as required by applicable law. Requests about PHI in a client engagement should generally be directed to the relevant healthcare provider.

Changes to this notice

We may update this notice from time to time. We will post the revised version here and update the effective date above.

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